Privacy Policy
Shift Arcade San Ramon
Sim Racing Lab Inc., DBA Shift Arcade
Effective Date: July 28, 2025
Information We CollecT
We may collect personal information when you interact with Shift Arcade San Ramon through our website, booking system, in-store interactions, or SMS communications. This may include:
Name
Phone number
Email address
This information is collected solely to support customer service, reservations, events, memberships, and related communications.
How We Use Your Information
Your information may be used to:
Confirm and manage reservations
Send booking confirmations, reminders, and updates
Communicate event details or promotions
Respond to customer inquiries
Improve customer experience and operational efficiency
Text Messaging & Consent
If you opt into SMS communications, you agree to receive service-related and promotional messages from Shift Arcade San Ramon.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent will not be shared with any third parties, except for service providers and aggregators necessary to deliver SMS messages.
Data Security
We take reasonable and commercially appropriate steps to protect your personal information from unauthorized access, misuse, or disclosure. While no system can guarantee complete security, we continuously work to safeguard your data.
Data Sharing
We do not sell or rent personal information.
We may use trusted service providers (such as reservation systems, CRM platforms, or SMS providers) strictly to support business operations. These providers are required to adhere to appropriate privacy and security standards.
Text messaging opt-in data and consent are never shared, except with messaging service providers necessary to deliver communications.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted at:
👉 https://sanramon.shiftarcade.com/privacy-terms
Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Information
If you have questions about these Terms or our Privacy Policy, please contact:
📧 sanramon@shiftarcade.com
Terms of Service
Shift Arcade San Ramon – Customer Messaging
Operated by: Sim Racing Lab Inc., doing business as Shift Arcade
Location: San Ramon, California
SMS Messaging Program: Shift Arcade San Ramon
Shift Arcade San Ramon offers an SMS messaging program designed to communicate with customers regarding reservations, events, memberships, promotions, and customer service updates.
By opting in to receive text messages from Shift Arcade San Ramon, you agree to receive informational and promotional SMS messages related to your interactions with our venue. Message frequency may vary based on your activity, reservations, or engagement.
Opt-Out & Help
You may cancel the SMS service at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message and will no longer receive SMS communications from us.
To re-enroll, you may opt in again through our website or booking forms.
If you need assistance, reply HELP or contact us directly at: sanramon@shiftarcade.com
Carrier & Messaging Disclosures
Message and data rates may apply.
Message frequency varies.
Carriers are not liable for delayed or undelivered messages.
Please contact your mobile carrier for questions regarding your text or data plan.
Compliance Statement
Shift Arcade San Ramon complies with all applicable local, state, and federal laws governing electronic communications, including SMS messaging regulations and industry best practices.
Apex Club Subscription Terms
Subscription Billing & Minimum Term
The Apex Club is a recurring monthly subscription. By enrolling in the Apex Club, the customer authorizes Shift Arcade to automatically charge the selected payment method each month at the published subscription rate.
All Apex Club subscriptions have a minimum commitment of two (2) months. The subscription may not be canceled during the initial two-month term.
After the minimum term has been satisfied, the subscription will continue on a month-to-month basis unless canceled by the customer.
Renewal & Cancellation
After the initial two-month minimum term, the customer may cancel the subscription at any time by providing notice through their account or by contacting the location directly.
Cancellations take effect at the end of the current billing period. No partial refunds are issued for unused time, credits, or benefits within a billing period.
To cancel Apex Club Membership, visit your account dashboard.
Credits, Benefits & Usage
Subscription benefits, including monthly credits or discounted access, are issued each billing cycle and are intended for use during the active subscription period.
Unused credits or benefits:
Do not convert to cash
Are non-transferable
May expire if the subscription is canceled, depending on the specific Apex Club plan terms
Subscription benefits are subject to availability and may vary by location.
No Refunds for Missed Use
Failure to use Apex Club benefits during a billing period does not constitute grounds for a refund or credit. The subscription provides access and eligibility, not guaranteed usage.
Changes to Subscription Terms
Shift Arcade reserves the right to modify Apex Club pricing, benefits, or terms with reasonable notice. Any changes will apply prospectively and will be communicated via email, SMS, or posted terms.
Acknowledgement
By enrolling in the Apex Club, the customer acknowledges and agrees that:
The subscription is billed monthly
A two-month minimum term applies
Charges will continue automatically unless canceled after the minimum term